internet NO connection despite hardwired ethernet

[mnvelocitypilot premium]

mnvelocitypilot premium

9. September 2020 at 23:50 #49697

I’m trying to configure a new RPI 3B, and I can’t get it to connect to the internet. It’s (obviously) available via ethernet, and anything else on the ethernet has internet access, including a RPI 4 I tried (and yes, same ethernet jack and cable… same, same, same everything).

I’ve tried various resets, reboots, power cycling, etc. No joy. I’m kinda out of ideas. I’d be GRATEFUL for any ideas!!!

Here are some specifics:
RPI 3B V1.2
Maxplay V2.49 (the latest version I think)

#### FILESYSTEM ####
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/root 14950788 2204664 12109796 16% /
devtmpfs 443608 0 443608 0% /dev
tmpfs 448216 0 448216 0% /dev/shm
tmpfs 448216 36016 412200 9% /run
tmpfs 5120 4 5116 1% /run/lock
tmpfs 448216 0 448216 0% /sys/fs/cgroup
/dev/mmcblk0p1 42136 22498 19638 54% /boot
tmpfs 89640 8 89632 1% /run/user/1000

#### LOAD AVERAGE ####
0.07 0.04 0.00 1/207 24649

#### KERNEL ####
Linux livingroom 4.19.30-v7+ #1209 SMP Tue Mar 26 13:14:20 GMT 2019 armv7l GNU/Linux

#### LINUX-VERSION ####
Distributor ID: Raspbian
Description: Raspbian GNU/Linux 9.8 (stretch)
Release: 9.8
Codename: stretch

[mnvelocitypilot premium]

mnvelocitypilot premium

10. September 2020 at 2:17 #49698

Additional comment; I just tried the same microSD card in a different RPi 3B – same result…

Anyone have ANY ideas? THANKS SO MUCH!

Dave

[MarioM Moderator]

MarioM Moderator

11. September 2020 at 11:52 #49700

Hi Dave,

That sounds like the network adapter is not working properly. Before booting up the Pi, can you connect a screen via HDMI to check for any network error messages when it boots up? Does it boot correctly into the desktop interface? Does your Pi show up in the router and do you have access to the Max2Play webinterface? If not, please burn a new image on the SD card as the image may be broken. If that doesn’t help either, please try a new SD card.